Effective Date: December 1st, 2024
Welcome to Annie Adventures! By accessing or using our website (sankofaadventures.com) and booking our services, you agree to abide by the following Terms and Conditions. Please read them carefully.
1. Definitions
- “We,” “us,” or “our” refers to Annie Adventures.
- “You” or “client” refers to any individual or group using our services.
- “Services” include tours, treks, and related activities offered by Annie Adventures.
2. Booking and Payment
- Deposit: A deposit is required to confirm your booking.
- Final Payment: Full payment must be made [X days] before the tour start date.
- Cancellation Policy:
- Cancellations made [X days] before departure are eligible for a refund, less an administrative fee.
- No refunds for cancellations made within [X days] of departure.
3. Pricing and Inclusions
- Our prices are quoted in [currency] and are subject to change based on currency fluctuations, government taxes, and supplier rates.
- Prices include the services detailed in the itinerary.
- Prices exclude personal expenses, travel insurance, visas, and items not listed in the itinerary.
4. Changes to Itinerary
- By Us: We reserve the right to modify itineraries due to weather, safety concerns, or other unforeseen circumstances. Alternative arrangements will be made where possible.
- By You: Requests to change itineraries must be submitted in writing and may incur additional costs.
5. Travel Documents
You are responsible for obtaining and ensuring the validity of all necessary travel documents, including passports, visas, and health certificates.
6. Health and Fitness
- Clients must be in good health to participate in our tours.
- It is your responsibility to disclose any medical conditions or dietary restrictions prior to booking.
- We recommend consulting a doctor for vaccinations and health advice specific to Tanzania.
7. Liability
- Assumption of Risk: Participation in tours and activities involves inherent risks. By booking with us, you accept these risks.
- Third-Party Services: We are not liable for services provided by third parties, such as airlines or hotels.
- Force Majeure: We are not responsible for delays, cancellations, or damages caused by events beyond our control, such as natural disasters or political unrest.
8. Insurance
Comprehensive travel insurance is mandatory for all clients. Insurance should cover trip cancellations, medical emergencies, and personal belongings.
9. Complaints and Disputes
- Any complaints should be reported to our team during the tour to allow us to resolve issues promptly.
- Disputes will be governed by the laws of Tanzania.
10. Intellectual Property
All content on our website, including text, images, and logos, is the property of Annie Adventures. Unauthorized use is prohibited.
11. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
12. Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately.
Contact Information
If you have questions or need further clarification, please contact us:
- Email: info@annie-adventures.com
- Phone: +255 759 386 280
- Address: Arusha, Tanzania
Thank you for choosing Annie Adventures. We look forward to creating unforgettable memories with you!
